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What You Receive With Every Pump Rebuild:

Quality Replacement Parts That Meet Or Exceed Original Equipment Manufactured (O.E.Mn) Specifications.
A Pump History (Only On Pumps Previously Serviced By Technovac Inc.)
A Failure Analysis.
A Pump Performance Report.
Proper Oil And Seal Identification Stickers Or Tags (Color Coding Is Recommended If There Are Many Different Types Of Oils And Seals Being Used.)
Free Pick-Up And Delivery.
Technovac Warranty.

What Technovac Does On Every Rebuild

Pumps are video taped at clients request and signed in before any work is performed.
Pumps are completely disassembled.
All parts are washed and de-contaminated in a 200 degree Fahrenheit hot wash solution. (For pumps with Hazardous and/or Toxic gases or materials see our section on Safe Handling of Contaminated pumps.)
All components are inspected and vital parts measured to assure that they meet or exceed Original Manufacturers Equipment (O.E.M.) specifications for optimum performance. This also includes the motor.
A quote will be given to the customer. Technovac INC. will be responsible for any parts or materials missed prior to the quote at no charge to the customer.
With every rebuild a complete kit will be installed. This will assure that the customers pump will not have any shaft seal, vacuum, or exhaust leak problems. Any major components needed will be specified in the customer quote.
Pumps will be completely reassembled by a qualified technician.
After pumps have met O.E.M. performance standards, they are re painted to the original manufacturers colors. (unless otherwise directed; see: Benefits of Pump Color Codes).
The pumps are relabeled, tagged, and returned with paperwork to your facility like new.
A bench test (minimum of 48 hours ) is performed.

A bench test consists of the following tests and checks

A volume test
A cold ultimate pressure reading
A hot ultimate pressure reading
A recovery check
A anti-suck back check
An exhaust leak check
Oil leak check
Ultimate pressure with gas ballast open
Motor amp check under a load
Pump temperature check
Noise (Db) check
Mechanical balance (vibration) check Leak check

Service Procedures For Customers

Drain all pump oils and fluids. (Unless other arrangements have been made.) If pumps are not drained you maybe subject to a disposal; charge of up to $5.00 a gallon
A confirmation time must be made prior to any equipment pick-up or drop-off.
All pump inlet and outlet ports should be removed. If not, they should be tightly sealed in a heavy polyurethane bag and secured to the pump or pallet when shipped or picked-up by our driver.

The service department at Technovac must be notified in writing of the nature of any HAZARDS that may exist within customer's equipment prior to pickup at customers site and drop off at Technovac's Service Facility. Contact should be made by fax at 408-727-6848 or a call to our Service Department at 408-391-3929.

A Health and Safety Clearance (H.S.C) form is required to be attached to all pumps upon pickup at customers site or delivery at Technovac's Service Facility. Technovac will supply H.S.C. forms if needed. Failure to comply with this procedure will lead to delays in servicing your equipment.

Service Plan Options

In house vacuum equipment evaluations. (Check for commonly overlooked problems that will help extend pump life.)
Technovac will pull vacuum pumps and equipment from said vacuum systems (after a scheduled time has been made).
Sixteen (16) hours of free field service available 24 hours a day. (there is a two (2) hour minimum charge with every service visit.)
Free pick-up and delivery! (Within a 50-mile radius of Technovac's Northern California or Phoenix/Tempe Service Facility.)
Two (2) in house training sessions on vacuum pump maintenance a year. (After two (2) visits our basic field service charge of $85.00 per hour with a three (3) hour minimum will be billed to our customer.)
A service representative will be assigned to your account to assist you with any of our procedures or questions you may have.
Pumps will be shipped full and ready for installation. (oil is to be supplied by Technovac or by customer.)
Technovac will setup specific criteria for the customers personal needs and requirements. This personalized criteria will be reviewed periodically with the customer as we know your needs and requirements can change through time.
You will receive loaners free of charge while your pump is in for repair. Loaners are limited to "stock on hand".) There will be a $85.00 per day rental charge if the pump is not returned within even (7) days of receiving the original pump for that system.
Technovac will do weekly equipment maintenance checks. We will check things such as oil levels, pump noise, pump temperature, motor amps; etc. (TechnoVac, Inc. will supply a weekly log book with this service.)
Technovac will replace free of charge, any vital component such as stators, rotors, shafts, and plates with a new or refurbished part. (Except for complete modules and motors.)

Pump Exchange Program

In a continuing effort to keep customers' cost down and their equipment up, we now offer a pump exchange program. This program is designed to provide instant replacement for a down pump. For help in a hurry, TechnoVac, Inc. can put this program to work for you.

TechnoVac, Inc. will make delivery within 50 miles of our Service Facility 24 hours a day. If pump needs any special fittings or components or if help is needed for installation, let us know when an exchange is ordered, so that we can add the proper components and deliver it with one of our trained service technicians.

This program covers specific pump manufacturers and models. This service is limited to stock on hand. All pumps are backed by a full TechnoVac, Inc. Warranty for materials and workmanship.

Safe Handling of Contaminated Pumps

We are equipped to handle and repair the pumps used in toxic applications in the semiconductor industry. Any pump contaminated by hazardous gases or chemicals is cleaned in our detoxification process.

Once pumps have been neutralized, they are then torn apart and washed in a hot rotating washer to remove all grease, pump fluids, and neutralized gases and chemicals. It is then cleaned in our specially designed cleaning area. The neutralizing process is fast and thorough.

ALL RESIDUAL PUMP FLUID AND CHEMICALS ARE DISPOSED OF ACCORDING TO E.P.A REGULATIONS.

When this process is completed, the pump is sent through our assembly procedure.

Benefits of Color Codes

By using color codes a company can help to eliminate frequent and costly mistakes and possible down time, especially for companies that use many pumps. Color codes can help maintenance personnel with several pumps determine what kind of oil or seals are in their pump or what type of oil and seals any particular pump is set up for.

(Thus eliminating accidentally installing a hydrocarbon pump where a pipe prepped pump should be.)

The purpose is to help assure that maintenance personnel or technicians do not put the wrong oil in their pump. This could be costly in a case where a technician puts hydrocarbon oil in a pump that should have Fomblin oil or maintenance technician puts a pump with Viton(r) seals in a system that should have buna seals.